PARTNERSHIPS MANAGER

We are seeking a highly-skilled, adaptable, and reliable Partnerships Manager to help take our company to the next level.

Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish a good work relationship with clients to facilitate increased patronage and revenue
Monitor contract details to notify clients of pending expiration and help process renewal
Organise promotional and marketing campaigns to create awareness and product publicity
Supervise the operations of after-sales teams to ensure set targets are met
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
Liaise with sales departmental heads to discuss business plans necessary for enhancing sales performance
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Develop and optimise support and service processes, tools, and systems
Conduct price and contract negotiations with clients to establish contract details and attain profit margin
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all after-sales activities
Ensure compliance with all general and company policies when carrying out job duties.

Education and Training: Require a Bachelor’s degree in marketing, business administration, economics, or in any other related business discipline. Prior experience in a management field, preferably customer relationship management is also necessary to secure the job
Communication Skills: adept at interacting with customers to identify and help meet their desires
Leadership Skills: coordinate and organise the activities of after-sales teams to ensure client satisfaction and improved sales
Problem-solving Skills: develop and implement solutions necessary to ensure increased patronage and customer satisfaction.

Competitive Salary
Stock options
Pension
Flexible working hours
Free daily snacks, coffee, treats and weekly pizza
Regular team socials and events
Everyone from founder to intern can make a change in the business. If you’ve got a good idea, we’ll make it happen.

Interested? Share your resume and cover letter to Martin.Wang@sharingos.co.uk